Policies & Procedures

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. 

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts. 

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive transactional mobile messages (e.g., receipts, password resets, account notifications) at the phone number associated with your opt-in.  Message and data rates may apply.  

User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out.  You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out. 

Terms & Conditions

These Terms and Conditions govern the use of our website: www.carithers.com. By using our website you acknowledge that you have read, understand, and expressly agree to be legally bound by our "Terms and Conditions" and our "Privacy Policy." You agree to abide by our "Terms and Conditions" and all applicable laws and regulations governing our website and that you are at least 18 years old, a resident of the United States and have the right, authority, and capacity to enter into these Terms and Conditions. If you do not agree with our "Terms and Conditions," you are not authorized to use our website. These Terms and Conditions are a legal agreement between you and Carithers Flower Shops, Incorporated (known as "Carithers Flowers").

These "Terms and Conditions," including our "Privacy Policy" constitute the entire agreement between you and Carithers Flowers. These Terms and Conditions shall supersede any subsequent terms or conditions included with any purchase or order, to which notice of objection is hereby given, whether or not such terms or conditions are signed by Provide Commerce. Any offer by Carithers Flowers is conditioned on your acceptance of these Terms and Conditions.

Modification to Terms and Conditions

We reserve the right to change, update or modify our "Terms and Conditions" at any time. Changes to our "Terms and Conditions" are effective immediately upon posting on our website. Violation of our "Terms and Conditions," we may result in the termination of your right to utilize our website. We may also choose to take additional steps, such as to bar you from future access to our website and we always reserve the right to seek and take appropriate legal action against you, should that be warranted. You may print a copy of these Terms and Conditions using the print feature in your browser. We suggest retaining a copy for your future reference. It is your responsibility to periodically visit the “Terms and Conditions” link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.

Third Party Service Providers

Our website and content contained within may be reliant and dependent upon a third party service providers, such as Gravity Free, social media sites, online press release platforms and more. We do not control these third-party service providers and thus accept no liability for their acts or omissions. These third party service providers have their own terms, policies, and guidelines. We highly recommend that you familiarize yourself with their terms and conditions, prior to the use of their platforms.

Permitted Use and Restrictions

You agree that you are only authorized to visit, view, download, print, and retain a copy of pages of the Sites for your own personal use. You agree that you will not use, upload, copy, print, display, perform, reproduce, license, sell, transfer, host, post, transmit, commercially exploit, duplicate, download, publish, modify, make derivative works of or otherwise distribute our content unless authorized by us to do so in writing.

Intellectual Property Rights

All content on this website is the property of Carithers Flowers and may not be duplicated, copied or used without the express written consent of Carithers Flowers. Content refers to information, text, graphics, logos, icons, images, audio and video and source code information. Our content is protected by U.S. trademark and copyright, as well as by the intellectual property laws of the United States. The absence of a trademark, trade name or service mark on any content contained within this website does not relieve site visitors from their obligations to observe and respect our full intellectual property rights.

Promotional Programs and Special Offers

Carithers Flowers offers a number of Loyalty and Promotional Programs. These programs are available to registered site users, clients and visitors to our website. Our Loyalty and Promotional Programs utilize additional terms and conditions, noted on our website, that are in addition to the "Terms and Conditions" statements included herein. Loyalty and Promotional Programs we offer include "Petal Rewards", "Helping Hands", "Lucky Stems" and more.

Termination of Usage

Carithers Flowers may terminate your access, or suspend your access to our website, for any reason, without notice, at our sole discretion, if we believe that you have violated or breached our "Terms and Conditions," or if we believe that you are in violation of any applicable law of the United States, or if your access is viewed as potentially harmful to our interests, or those of our third party service providers, customers, recipients, subscribers or our Affiliates.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.Carithers.com 
1708 Powers Ferry Road 
Marietta, Georgia 30067 
United States 
service@carithers.com

Carithers Flowers offers same-day flower delivery anywhere in the continental United States.

Local Delivery
We utilize our own team of delivery highly skilled drivers to handle same day flower delivery throughout the metro Atlanta area. We guarantee same day delivery for all gift orders received before 1:00 p.m. in the recipient’s local time zone. Orders received after 1:00 pm are guaranteed for delivery the next day. For a standard delivery fee of $18.99 business deliveries are guaranteed by 4 p.m., Schools by 3 p.m, and Hospitals by 6 p.m. Funeral Home deliveries receive special care and are scheduled based on the published visitation and service time. For your convenience Carithers’ customer service team will verify all Funeral Home schedules and adjust delivery times accordingly at no extra charge.

Delivery Status & Condition
Carithers Flowers guarantees that flower arrangements will be delivered in a timely manner. You can expect your flowers to arrive at their intended destination, fresh, fragrant, professionally arranged and absolutely beautiful. Your order will to be delivered on the day you requested. If we have any difficulties with your order, we will contact you by telephone and/or e-mail to work out alternative arrangements. Expect a delivery confirmation email with every flower purchase you submit.

Flower Deliveries Within The U.S. and Canada
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Delivery Procedure On Sunday
Carithers services many major metropolitan areas with Sunday delivery service, and in many cases, we can satisfy your Sunday delivery requests. However, due to limited Sunday coverage around the country, we cannot guarantee Sunday delivery. Gifts not delivered Sunday are guaranteed for Monday delivery. Further questions should be directed to customer service at 770.980.3000

Delivery Procedures When Recipient Is Not Home 
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

Re-Delivery Procedures
If the recipient at a residential address is not available when your delivery attempt is made, a Carithers gift delivery notice will be left at their door offering a convenient means to reschedule their delivery at a time that is appropriate for them. To ensure superior quality and freshness, re-deliveries are generated as new orders and receive a freshly made gift. Note: Occasionally, depending on weather and location your driver may elect to leave your gift in a safe place for the recipient to find upon their return.

International Delivery Not Available
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Payment Methods
All transactions occurring on our website will be conducted in US currency.

Substitutions 

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellations 
Gift orders may be placed up to a year in advance of their delivery date. Customers may cancel a gift order or change its delivery date up to 24 hours prior to the scheduled delivery date at no additional cost. Changes and cancellations within the last 24 hours of the scheduled delivery date incur a 50% service fee for gift orders under $500.  Wedding and Special Event Orders over $500 must be prepaid 14 days prior to delivery. Due to perishable inventory commitments, wedding and event orders may be subject to a 100% cancellation penalty within 7 days of delivery, and requests will be considered on a case by case basis.

Returns & Refunds | 200% Customer Satisfaction Guarantee

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days. 

Carithers 200% Guarantee
We are so sure you will love your Carithers Flowers experience, if for any reason you are not 100% satisfied with your recent purchase we will replace your gift with DOUBLE the original value at no additional cost to you, or refund your purchase for the full purchase value.
 
Flowers: 
Please report any issues within 7 days of receipt.  We will gladly send a replacement bouquet DOUBLE the original value or issue a full refund of your purchase price. 
 
Plants: 
Please report any issues within 7 days of receipt.  We will gladly send a new plant to your recipient or issue a full refund of your purchase price.
 
Gift Baskets:
Please report any issues within 7 days of receipt.  We will gladly replace the product with DOUBLE the original value or issue a full refund of your purchase price. 
 
• Refunds will be processed within 1-2 business days after the product is returned to the shop. 
• Refunds may not apply if a replacement product was supplied and accepted.
 
Carithers Flowers is appreciative of your patronage. Please let us know how we can help you by calling us at (770) 980-3000 or e-mailing us at service@carithers.com.

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. Outside our local delivery area, there may not be delivery available on Sundays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.