Substitutions, Cancellations, Returns & Refunds - 100% Satisfaction Guaranteed
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
Gift orders may be placed up to a year in advance of their delivery date. Customers may cancel a gift order or change its delivery date up to 24 prior to the scheduled delivery date at no additional cost. Changes and cancellations within the last 24 hours cannot be guaranteed and may result in a 20% service fee. Wedding and Special Event Orders must be prepaid 14 days prior to delivery. Due to perishable inventory commitments, wedding and event orders may be subject to a 100% cancellation penalty within 7 days of delivery, and requests will be considered on a case by case basis.
Carithers aims to exceed your expectations with every gift. If for any reason you are less than fully satisfied with your service or gift, Carithers will happily re-design and deliver a new gift free of charge, or provide a full or partial refund. For refunds on perishable products please notify us by phone or email within 72 hours of delivery. For more information contact: service@Carithers.com.