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Delivery Conditions

To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Re-Delivery Services if Not Home

If the recipient at a residential address is not available when your delivery attempt is made, a Carithers’ Gift Delivery Notice will be left at their door offering a convenient means to reschedule their delivery at a time that is appropriate for them. To ensure superior quality and freshness, re-deliveries are generated as new orders and receive a freshly made gift. Note: Occasionally, depending on weather and location your driver may elect to leave your gift in a safe place for the recipient to find upon their return.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

4 Hour Express Delivery Guarantee

Carithers offers Atlanta's only 4 Hour Delivery Guarantee with our Express Delivery Rates. To schedule a specific time delivery and request our 4 Hour Guaranteed Express Delivery call customer service at 770.980.3000. Express Courier rates are quoted individually as they are based on time of day and location. While every effort will be made to accommodate special time delivery requests, Carithers cannot guarantee special time requests for standard delivery.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 redelivery charge.

Sunday Delivery

Due to limited availability of florists open Sunday, we cannot guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Delivery Service Information

Carithers guarantees same day delivery for all gift orders received before 1:00 p.m. in the recipient’s local time zone. Orders received after 1:00pm are guaranteed for delivery the next day. Business deliveries are guaranteed by 4 p.m., Schools by 3p.m, and Hospitals by 6 p.m. Applicable delivery fees may vary as they are calculated by delivery zip code. Advertised 4 hour express services may include additional express fees. Funeral Home deliveries receive special care, and are scheduled based on the published visitation and service time. For your convenience Carithers’ customer service team will verify all Funeral Home schedules and adjust delivery times accordingly at no extra charge.

Sunday Delivery Requests

Carithers is pleased to offer special Sunday funeral service delivery to select funeral homes and churches in Atlanta Metro. Please call us to arrange your Sunday delivery. However, due to limited Sunday coverage around the country we cannot guarantee National Sunday delivery. Gifts not delivered Sunday are guaranteed for Monday delivery. Further questions should be directed to customer service at 770.980.3000